Tenant - Frequently Asked Questions

1. Applying for a Rental Property

  • Process: Search available listings and submit an application online or as directed by the property manager.

 

2. Connecting Utilities

  • Responsibility: Tenants generally arrange connections for utilities such as power, gas, water, and internet.

  • Tip: Organise utility connections before moving in to avoid interruptions.

 

3. Accidental Damage

  • What to do: Report any accidental damage to your landlord or property manager as soon as possible.

  • Responsibility: You may be liable for the cost of repairs or replacement, depending on the situation.

  • Tip: Familiarise yourself with guidance on rental property damage and prevention.

 

4. Tenant Maintenance Responsibilities

Typical tenant duties include:

  • Lawns & gardens: Maintaining lawns, small plants, and gardens (not large trees, unless specified).

  • Light bulbs: Replacing standard bulbs.

  • Smoke alarms: Ensuring alarms remain operational throughout the tenancy.

  • Drains: Keeping drains free of blockages.

  • Appliance filters: Cleaning filters (e.g., heat pumps) to ensure efficiency.

 

5. Emergency Maintenance

  • Example: Burst pipes, flooding, or other urgent issues.

  • Action: Contact your property manager immediately, as urgent repairs may be required at any time.

 

6. Property Inspections

  • Types: Entry (move-in), routine, and exit (move-out) inspections, sometimes including additional safety or compliance checks.

  • Frequency: Routine inspections will occur periodically during the tenancy, with reasonable notice provided.

  • Attendance: You do not need to be present for routine inspections, but you are welcome to attend. 

 

7. Fair Wear and Tear

  • Definition: Normal deterioration of a property over time due to everyday use.

  • Tenant Responsibility: Tenants are generally not liable for fair wear and tear.

 

8. Paying Rent

  • Missed Payments: Pay any missed rent as soon as possible. Late payments are recorded as arrears, and you will be notified promptly. Repeated or missed payments may result in formal tenancy action.

  • Proactive Step: If you know you may miss a payment, contact your property manager in advance. Early communication allows for potential arrangements and prevents escalation.

  • Tip: Use reminders, automated payments, or budgeting strategies to stay on top of rent.

 

9. Contents Insurance

  • Importance:

    • Protects your personal belongings (landlord’s insurance typically does not).

    • May cover liability for accidental damage to the property.

  • Tip: Check your insurance policy for exact coverage details.

 

10. Getting Your Bond Back

  • Steps to Maximise Return: Clean thoroughly, fix any damage, complete all required paperwork, and attend inspections.

  • Tip: Follow guidance on bond returns to avoid disputes.

 

11. Ending a Fixed-Term Tenancy Early

  • Option: Some property managers allow lease transfers or assignment.

  • Requirements: You may need to sign relevant forms, pay associated fees, and remain responsible for the lease until a replacement tenant is found.

 

12. Pet-Friendly Rentals

  • Tips for Approval:

    • Be upfront about having a pet.

    • Provide detailed information, photos, or references for your pet.

    • Apply for properties suitable for your pet’s size, age, and activity level.

Want to find out how much your rental property is worth?

Get A Free Rental Appraisal